Clay Business Groups is founded as a telecom company – Clay Telecom providing international telecommunication services to customers in India. It has always believed in diversification, and this led to the creation of “Clay Telecom” and a 10-seater call centre operation in partnership with a well-known American telecom company.

Clay Telecom expands its customer base and establishes its first office in Delhi. With a focus on delivering quality services to its clients, it formed an in-house IT team of five developers who built a custom CRM and TMS for the some international telecom clients.

Clay Telecom partnered with some major global telecom operators, extending its services to customers across the globe. It also added more functional units to its call center operations, including TQT, SQT, Soft Skills and Process Training, and WFM.

Clay Telecom continues to grow its customer base and expands its services to include rinternational roaming solutions in data and voice. The company expanded its call center operations into omnichannel services by launching another line of business called Clay – eCare.

Clay Telecom expanded its reach by establishing offices in Mumbai, Bangalore, and Chennai. In the same year, it also achieved a major milestone by securing a 25-seater international voice customer support contract with a major European telecom giant.

Clay Telecom partnered with several major global telecom operators, further expanding its network and services. A business development team of 30 people was established to pitch Clay TechSystems’ IT offerings in the APAC region.

Clay Telecom established channel partnerships for business development with corporates, SMEs in tier 2 cities across India, providing greater access to its services. It also launched its first software product, an ERP system for the telecom industry.

Clay Telecom continued to grow its customer base and network of channel partners and telecom operators. The company also successfully deployed its ERP system in the Asia and North America regions with managed services.

The company expanded its services to include data solutions by introducing Black berry data plans, meeting the growing demand for mobile data services. In the first quarter of the year, the IT Wing of Clay secured ten international clients in the B2B sector and deployed its software solutions like ERP, WFM etc.

Clay Telecom navigated through the market change and continued to expand its customer base and network of channel partners. The company introduced its Ticket Management System for all industries.

The international SIM card industry experienced a market change, impacting Clay Telecom’s business. The company began to shift its focus towards technology solutions. Clay TechSystems launched a billing software for telecom players and opened Clay Telecom airport store counters in Delhi, Mumbai, Chennai, and Hyderabad.

The company emerged as the technology wing of Clay Business Groups, as the company shifted its focus entirely to technology solutions. It upskilled and diversified its talent pool by hiring software engineers proficient in the latest technologies such as Java, PHP, Node Js, and Ruby on Rails.

The international telecom industry faced a market change, causing turmoil for Clay Telecom. In response, the company transformed completely into technology from 2012. Clay TechSystems experienced rapid growth, expanded its portfolio of technology solutions and established itself as a leader in the industry.

The company partnered with Qlik Sense for its BI tools. Clay TechSystems entered the enterprise mobility space by hiring new mobile app developers for Android and iOS.

Clay TechSystems formed a business development team for the APAC region to acquire customer web and app development projects.

The company developed a travel risk management application for the travel industry and started with a small team as BPM and BI consultants.

Clay TechSystems ventured into the identity and security space by delivering projects on Single Sign-On. The company also completed BPM services projects in the Middle East, earning a strong reputation for ARIS implementation.

The company started delivering projects on VAPT and became the sole contact centre partner for global leaders like Beetel and Polycom.

Clay TechSystems engaged industry experts as consultants and incorporated AI and ML frameworks in its existing product lines. The company also partnered with KISSFLOW BPM Platform.

The company began building IoT apps and environments for government smart city projects, and it created a community-based platform for students and teachers. Clay TechSystems augmented its staff at client sites for BI, BPM, Quality Assurance, and Business Analysis.

Clay TechSystems was recognised as a valued partner by Qlik.

The company established an AWS sales and service partnership, and it built apps like video conferencing tools, CRMs, web and mobile applications, and IPPBX solutions for Indian and international clients amidst the COVID-19 pandemic.

Clay TechSystems partnered with Avolution for ABACUS Enterprise architecture implementation.

Clay TechSystems partnered with Avolution for ABACUS Enterprise architecture implementation.

The company achieved 3X growth in onboarding clients in the BI and BPM verticals from Asia and the Middle East.

The company achieved 3X growth in onboarding clients in the BI and BPM verticals from Asia and the Middle East.

Clay TechSystems built a pool of experts to ensure seamless transition and management of client projects on BI and BPM for staff augmentation.