Introduction
Beetel, a USA-based telecom company, was facing challenges in managing inter- and intradepartmental communication over emails. The lack of a proper tracking system made it difficult for the company to keep track of all the approval-based tasks, who raised the approval ticket, who was supposed to approve it, the SLA, and if it was pending or completed.
Problem Statement
Beetel was facing difficulties in managing their approval-based tasks with the traditional email-based system. They were unable to keep track of who raised the approval ticket, who was supposed to approve it, the SLA, and if it was pending or completed.
Solution Offered
Clay TechSystems offered a custom WFM solution to Beetel that helped automate their entire approval process. The solution defined approval type-wise approval hierarchy, allowed for the creation of users and approval types, set SLA for each desk, provided role-based access control, and auto mailers on each call to action.
Features Offered
The WFM solution offered the following features:
- Master creation of approval type
- Users creation
- Approval type-wise hierarchy
- SLA definition for each desk
- Role-based access control
- Auto mailers on each call to action
Benefits
The WFM solution offered by Clay TechSystems provided the following benefits to Beetel:
- Maximum utilization of resources
- Adherence to SLA
- Performance tracking
- Advanced Analytics
- Reduced delays and improved employee satisfaction
- Automation leading to improved business process management
Conclusion
The custom WFM solution offered by Clay TechSystems helped Beetel automate their entire approval process, providing them with improved tracking and management of their approval-based tasks. The solution provided maximum utilization of resources, adherence to SLA, performance tracking, advanced analytics, reduced delays, improved employee satisfaction, and automation leading to improved business process management.
