Bring the best cloud solution for your call centre, sales and operations.
Make your customer’s journey a competitive edge with ClayTech System’s cloud call centre solution for smooth support and smart sales. You can set it up in seconds and enable your productivity.
Our smart Cloud Telephony solution plays an essential role to measure the pulse of a company’s customer service efficiency. Our features make us stand put of the crowd.
- Quick set up
- Join your tools
- Gain exposure
- Boost efficiency
ClayTech System’s Cloud Telephony Solution is for every kind of business
- Integration with existing CRMs and databases for streamlined customer service
- Secure and compliant handling of sensitive financial data
- Real-time monitoring and reporting of call center performance and KPIs
- Multi-language support for a diverse customer base
- Advanced IVR options to route calls to the right agent or department
- Personalized greetings and call routing based on caller information and history
- Call recording and logging for quality assurance and compliance purposes
- Advanced analytics and reporting on customer behavior and preferences
- Integration with speech recognition and AI technologies for improved customer service
- Automated payment reminders and alerts to reduce delinquencies
- Integration with popular e-commerce platforms like Shopify, Magento, and WooCommerce
- Order tracking and status updates via SMS or voice call
- Integration with social media platforms for seamless customer support
- Personalized marketing and promotional offers based on customer behavior and preferences
- Advanced reporting and analytics on customer behavior and buying patterns
- Seamless integration with existing loyalty or rewards programs
- In-depth customer profiling and segmentation for targeted marketing campaigns
- Integration with chatbots or virtual assistants for improved self-service options
- Advanced fraud detection and prevention measures to protect against online scams
- Multichannel support for customers, including phone, email, and chat
- Personalized greetings and call routing based on caller information and history
- Integration with popular travel booking platforms for real-time itinerary updates
- Multichannel support for customers, including phone, email, and chat
- Advanced analytics and reporting on customer behavior and preferences
- In-depth customer profiling and segmentation for targeted marketing campaigns
- Integration with loyalty or rewards programs for personalized perks and upgrades
- Multilingual support for international travelers
- Advanced self-service options for booking changes or cancellations
- Integration with AI-powered chatbots for 24/7 customer support
- Real-time tracking and monitoring of service requests to ensure timely resolution.
IVR & Call Routing
Create and claim your toll-free numbers for your businessCreate and claim your toll-free numbers for your business across the globe. Set time zone wise custom office hours to ensure exactly when your number is available to get customer calls.
Self-configured IVR system is so easy that it auto guides your callers to the correct team and driver. ClayTech System’s Cloud Telephony Solution’s Rule based call routing system directs calls to the correct team and the caller.
Self-configured IVR system is so easy that it auto guides your callers to the correct team and driver. ClayTech System’s Cloud Telephony Solution’s Rule based call routing system directs calls to the correct team and the caller.
Call Queuing & Collaboration
ClayTech System’s Cloud Telephony SolutionClayTech System’s Cloud Telephony Solution allows you to quickly create and share contacts with teammates so Everyone knows what is happening by following the conversation. Features like warm transfer, call assignments to others help in bringing customer delight. Ensure your callers are in the queue in case of high volume until an agent is available to talk. ClayTech System’s Cloud Telephony Solution’s recording feature helps to monitor, calibrate and conduct TNI for performance review.
Call Forwarding & Skill based routing
ClayTech System’s Cloud Telephony SolutionClayTech System’s Cloud Telephony Solution ensures that it adheres to your defined rules. Setting up skills and time and mapping them with agents for each team helps calls go to the right person at the right time. Call forwarding plays an important role in ensuring the synergy. Forward your calls on your mobile device and stay connected with your callers.
Voicemail & Blacklist numbers
ClayTech System’s Cloud Telephony SolutionClayTech System’s Cloud Telephony Solution allows you to record, upload and write voicemail messages to greet the callers when there is no-one available to answer the call. ClayTech System’s Cloud Telephony Solution also allows you to blacklist or block callers that are flagged as spam so your callers focus only on the genuine calls.
Tags & After call work
Tags are important for flagging the call driversTags are important for flagging the call drivers, major issues identification and other reports and drill down analysis. It also helps in wrapping the call fast. After a call, work allows time to the agent to tap, assign and prepare for the next call.
Analytics & Integrations
Keep real time tracking of all your KPIsKeep real time tracking of all your KPIs (team wise agent wise) like AHT, CPH, wait time, missed call rate etc. Live tracking also helps team managers to ClayTech System’s Cloud Telephony Solution resources accordingly and ensure productivity.
Connect ClayTech System’s Cloud Telephony Solution with your CRM and help your agents to not get involved in unnecessary activities and focus only on customer satisfaction by delivering productivity and quality.
